Frequently Asked Questions + Troubleshooting
Orders & Shipping
When will my order ship?
We make and ship orders as quickly as possible—usually within 2-3 business days. You’ll get an email with tracking info the moment it’s on the way.
How long will delivery take?
All orders ship via the US Postal Service. Economy shipping packages arrive within 3-5 days, upgraded Priority shipping packages arrive arrive within 2-3 days, and International packages arrive within 8-10 business days. Please account for extra time during the holidays and definitely let us know if you have a deadline!
Do you offer rush or expedited shipping?
Yes! Select the Priority shipping option at checkout, and we’ll prioritize it in the studio.
Do you offer free shipping?
We do! Domestic orders over $75 ship free of charge; all others have a $5 flat-rate shipping fee.
Do you ship internationally?
We sure do! Customers are responsible for any duties, VAT, or import fees and economy shipping generally takes 8-10 business days. International shipping fees fluctuate between $15-$18+ depending on the destination country.
Returns, Exchanges & Cancellations
What’s your return policy?
If something’s not quite right, contact us within 7 days of delivery. While we GREATLY discourage returns or exchanges due to the nature of handmade items and the fact we're a tiny business, we want you to have a positive experience and will work to find solutions on a case by case basis.
Can I update or cancel my order after purchase?
If we haven’t shipped it yet, reach out ASAP and we’ll do our best to help.
My order arrived damaged—what now?
Email us right away. We’ll make it right.
Materials, Craft & the Nature of Handmade Goods
What metals do you use for your ear wires?
ALL our standard ear wires are nickel free and lead free and are either silver plated, gold plated, or stainless steel (see individual listings for details). Any design on a silver hoop can be upgraded to sterling silver for a small up-charge (see individual listings for details).
Are your earrings hypoallergenic?
Unless you have a specific metal allergy, our findings are nickel-free, lead-free, and friendly for most ears.
Will my earrings look exactly like the photos?
Only 100% perfect earrings leave the OTTI studio but there may be slight variations in wood grain, marbling, and color—it’s part of the charm of small-batch, original components.
What materials do you use?
Lightweight acrylic, birch, walnut, brass, stainless steel, and other thoughtfully sourced components chosen for comfort, durability, and visual impact. While it's clear that a lot of raw materials originate outside of the US, we are very intentional with the suppliers we use and choose small US-based leather, acrylic, and wood suppliers whenever possible.
Where are OTTI pieces made?
In-house in Wichita, Kansas by hand, with love, tools, design nerdiness, and coffee. Lots of coffee.
Care & Wear
Are OTTI earrings heavy?
Nope—big look, feather-light feel. Wear them all day (and night).
How do I care for my jewelry?
Store pieces in a dry place, avoid tossing them loose in a bag, and wipe gently with a microfiber cloth (included with most purchases) if needed.
Can they get wet?
A quick sprinkle won't hurt, but keep all birch and walnut designs out of showers, pools, and oceans to protect wood, fringe, and metals.
Repairs, Warranty & Lost Earrings
Oh no, I broke my earring! What now?
If your earrings break due to a design or material flaw, we have an honor system universal guarantee for all OTTI designs. Contact us (preferably with photos, as it helps us improve any future designs) and we'll get you squared away.
Can I replace a lost earring?
We understand life happens and offer single replacements with another honor code system: use this listing to pay what you feel is fair and let us know which earring design you're missing!
Sizing, Fit & Accessibility
How big are your earrings?
Each product listing includes measurements—photos and scale shots help, too.
Do you offer clip-ons?
Unfortunately no. I've gotten this question a lot over the years and just have not been able find good clip on findings that work with OTTI designs. (If you have special insider knowledge and know of the perfect clip-ons: email me!)
Gifts, Packaging & Notes
Is this a gift?
Just tell us in the notes section at checkout. While we never include pricing in packages, each order does come with a packing slip with the sender's name and address that we would just omit.
Do you offer gift wrap or notes?
Notes? Yes. Gift wrap? No.
Do you sell gift cards?
Always—perfect for the indecisive accessory lover. Purchase one here.
Custom, Wholesale & Stockists
Do you take custom orders?
It depends who's asking! While we cannot handle on-off designs on the retail level, we LOVE working with companies and organizations on larger custom corporate orders. Current and prior clients include The Nelson-Atkins Museum, the Frank Lloyd Wright Gordon House, The Ranch at Rock Creek, Boulevard Brewing, Hard Goods Co, and the Dale Chihuly Museum. Is your company next? If you have an idea for a custom product line or corporate gift for your organization, let's talk.
Do you offer wholesale?
Yes! We have over a decade of wholesale experience and love partnering with shops and boutiques. Find us on Faire or go to https://otti.faire.com (please please please us this direct link, as it locks in a 0% commission for the life of our partnership). Hate Faire? We're set up for wholesale outside of that platform as well; contact us for wholesale terms and the catalog.
Where can I shop OTTI in person?
Our stockist list is a living beast: constantly moving and changing! Reach out and tell us where you're shopping and we're more than happy to send you a list of shops who have gotten recent restocks.
Sustainability & Values
Is your packaging recyclable?
Yes. We do our best to use recycled AND recyclable packaging materials, sourced from US-based companies and avoid Uline as much as a small business can.
Do you design your own components?
While we occasionally use premade components to add to our designs, the majority of OTTI Goods are original silhouettes, laser-cut in-house, assembled by hand in small batches.
I vote with my dollars: where do you stand on the state of the world?
OTTI celebrates queer joy, fat joy, vibrant self-expression, and a world where everyone is SAFE to show up as they are. We stand firmly with the LGBTQ+ community and against hatred, discrimination, fascists, and systems that harm—because style means nothing without humanity. Our studio believes in love, liberation, and community care.
Chinga la migra. Fuck ICE.
Contact & Support
How do I reach you?
Email us anytime—friendly humans are on the other side and happy to help: hello@ottigoods.com
We only ask that you have patience: all emails are important to us but we try to respond only during working hours.