FREE shipping for all domestic orders.
$12-$14 flat rate shipping for all international orders (calculated upon checkout)
All domestic orders are shipped Monday-Friday within 1-3 business days of your purchase.
We ship all items USPS First Class Mail unless otherwise requested. A tracking number will be sent to the email associated with your order, and can be used to track the progress of your shipment.
If you need expedited shipping or want to make sure your order arrive by a certain date please email us prior to ordering.
All international packages are shipped via USPS First Class International. International shipments depend largely upon the pace with which they are processed through customs but generally arrive within 8-10 business days. If you need your package to arrive by a specific date, please account for any potential delays, as we cannot expedite international packages (to do so would add an extra $35 USD or more to the shipping cost). Payment of any potential duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Repairs + Returns
Nearly all OTTI goods are made from natural materials and should be handled with the same basic care you'd give any other wood or leather item (no excessive moisture, do not bend or crush, etc). Should your item break, please contact us and arrangements for a replacement will be made. All work is guaranteed within one year of purchase date.
Unhappy with your purchase? We strive for happy customers and are happy to make things right. Returns must be pre-approved via email and shipped in their original packaging. OTTI is not responsible for return shipping costs or any items lost or damaged during return shipping. Any refunds or exchanges will be promptly handled once the item is received.
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Please feel free to email Hello@OttiGoods.com with any further questions.